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Supervisor: (Vice President of Financial Aid)
Location: Clearwater, Florida
Contact: [email protected]
Job Responsibilities:
• Advise students and parents on eligibility requirements for federal and state aid.
• Ensure compliance with all financial aid policies, procedures and regulations when reviewing financial aid applications.
• Administer a superior level of customer service by assisting students through accurate and timely completion of their financial aid documents.
• Provide guidance to new student and/or continuing student financial aid team regarding internal policies and procedures as well as Title IV/VA regulatory requirements.
• Provide systems/processing improvement analysis and suggestions to financial aid executive leadership.
• Provide training to rest of financial aid team to improve overall knowledge level of less experienced team members.
• Interact with School staff to ensure that company goals are always met.
• Review all financial aid documents for accuracy; perform a need analysis in order to determine an EFC (expected family contribution)
• Perform accurate application verification and resolve any “C” codes.
• Certify and transmit Federal Student Loan data and alternative loans in a timely manner.
• Use the School’s information system and Excel to manage and distribute data.
• Track files and paperwork for 100% file completion.
• Perform entrance and exit counseling sessions as needed.
• Monitor and process VA student files.
• Audit files at the beginning of each start and at graduation to ensure completion and accuracy.
• Interact with School staff to ensure that company goals are always met.
• Contact outside agencies to resolve conflicts, expedite processing and access information.
• Notify guarantee agencies of changes in student’s enrollment.
• Work evening hours and weekends as needed.
• Travel to meetings and conferences as assigned.
• Complete other assignments as assigned by the Vice President and/or Senior Vice President of Financial Aid.
Personal Responsibilities and Attributes:
-Must be at work on time and work assigned hours.
-Goal Oriented
-Maintain pleasant, professional, and teamwork oriented, attitude, and appearance.
-Must demonstrate and report effective time management.
-Consistently prove and lead by example that customer satisfaction is our highest goal.
-Consistently prove initiative, enthusiasm, and efficiency.
-Must demonstrate excellent communication skills.
-Must demonstrate willingness to learn and train team members when required.
Required Education and Experience:
- 3 years of Financial Aid experience
- Clock hour experience preferred
-High School Diploma required Post-Secondary Degree preferred.
-Strong knowledge of Microsoft Office required.
-Basic understanding of Internet. |
