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Financial Aid Communications Coordinator CL9719
Staff (Full-Time) --> Admissions/Financial Aid
DeLand, FL • ID:1082-280 • Full-Time/Regular
The Coordinator of Financial Aid Communications supports all students and their families by providing a top-notch customer service experience and educating students and families on the financial aid process and overall financial literacy. The Coordinator will embrace our relationship-rich culture by managing our front-line customer services. Additionally, the Coordinator will create and publish effective communication pieces (print, digital, e-mail, and system communications) to support and educate our students about financial aid and financial literacy throughout the enrollment process (application-graduation). The Coordinator will work closely with the Director of Financial Aid Operations and the Director of Financial Aid to support the department and University’s mission.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Manage daily customer service duties via the phone, in person, email, real-time chat (Ocelot Chatbot) and over web-meeting software such as Zoom or TEAMS.
Provide accurate financial aid information to prospective and current students and their families.
Administer and coordinate the University’s financial literacy program.
Review and analyze daily reports related to the processing of aid awards including, but not limited to, refund reports and disbursement error reports.
Review and process received documents to resolve aid eligibility which includes, but is not limited to, federal C-flags and state grant eligibility (to include DHS verification, citizenship verification, and EASE grant verification).
Assist the Director of Financial Aid Operations and Assistant Director (Compliance) with the validation of unofficial withdrawals for timely Title IV compliance.
Develop communications for the Office of Student Financial Aid including system notices and instructions.
Assist with the creation and distribution of the bi-monthly Financial Aid newsletter.
Responsible for state programming discrepancy reporting and disbursement.
Provide basic data entry of forms and track documents and files as necessary.
Assist with book voucher process.
Support the Enrollment division with events and initiatives which require some weekend and evening hours.
Embrace the University’s Mission and Values in daily work.
Work on other special projects and/or complete other duties which may also be assigned when appropriate.
Required Skills
Excellent communication and interpersonal skills
Strong computer skills, including familiarity with Word, Excel, and Microsoft Outlook
Ability to function and appropriately prioritize in a fast-paced, high-volume environment.
Must be a cooperative team player.
Required Experience
Associates degree or a year or more of full-time Financial Aid or Higher Education experience
An optimal candidate would have:
An Associate’s degree
Two or more years of Financial Aid experience
Customer service experience and acumen
Banner and/or Slate platforms experience
Ability to verbally communicate in a second language (English as primary language).
Work Environment: This position requires on-site work and is not eligible for a hybrid/flexible work arrangement.
Salary Grade: 5
This position is located at 421 N. Woodland Blvd., DeLand, FL. |
