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Directly responsible for the day-to-day activities of 10 - 15 Student Finance Support Representatives, managing all facets of team production, accuracy and quality. The Student Finance Support Supervisor is solely responsible for meeting team key performance indicators, while maintaining focus on the best interest of the student, the campus and the company. Work with internal personnel to effectively and efficiently operationalize regulatory changes and process improvements into operational processes. Provide feedback to training and customer support groups in order to ensure highest quality of service to the campus and student.
General Duties:
• Manage and monitor staff production to maximize quality, consistency, compliance and efficiency of all operational activities.
• Complete routine performance monitoring and provide regular, structured feedback and coaching to ensure the highest quality results.
• Monitor and manage assorted administrative tasks for team, including but not limited to: attendance and tardiness tracking, payroll, and corrective action.
• Assist in staff training by conducting sessions as needed
• Provide process improvement recommendations in order to maximize compliance, efficiency and customer service. Other related duties as assigned.
Education & Experience
• Bachelor's degree (B.A. or B.S.) required
• Minimum of 3 years financial aid experience
• Previous management experience preferred
• Ability to monitor and supervise staff production and quality.
• Ability to train, supervise and coach a team of direct reports
• Excellent written and oral communication skills
• Ability to multi task, organize and establish priorities
• Excellent analytical and problem solving skills
• Adaptable to change
• Highly motivated and a team player
• Flexible with work hours or shift, including weekends if necessary
• Knowledge of CampusVue program desired
To apply: visit http://www.cci.edu/careers. Click the "CCi Corporate Positions" link and enter the title in the keyword search or send resume to Karen Laughlin @ [email protected]. |
