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Directly responsible for the day-to-day activities of up to 5 Student Finance Support Supervisors and indirect supervision for up to 50 Student Finance Support Representatives. Managing all facets of team production, accuracy and quality, the Student Finance Support Manager is solely responsible for meeting the key performance indicators of their assigned supervisors, while maintaining focus on the best interest of the student, the campus and the company. Work with internal personnel to effectively and efficiently operationalize regulatory changes and process improvements into operational processes. Provide feedback to training and customer support groups in order to ensure highest quality of service to the campus and student. Maintain relationships with internal regulatory and audit and compliance departments as well as external regulatory bodies as needed.
Qualifications:
•Bachelor's degree required
•Minimum 3 years Financial Aid experience
•Minimum 3 years management experience
•Ability to monitor and supervise staff production and quality
•Ability to hire, train, supervise and coach supervisors and their direct reports
•Proven record of leading and managing a team to success
•Excellent written and oral communication skills
•Ability to multi task, organize and establish priorities
•Excellent analytical and problem solving skills
•Adaptable to change
•Highly motivated and a team player
•Flexible with work hours or shift, including weekends if necessary
•Knowledge of CampusVue program desired
To apply: visit www.cci.edu/careers or email resume to Karen Laughlin @ [email protected]. |
