|
|
|
Posts: 0
Location: |
|
|
|
|
|
Job Title: Executive Director, Financial Aid
Department/College: Financial Aid Department/System
Reports To: Vice Chancellor Student Services
FLSA Status & Job Grade EX E20
Salary Range: See Executive Salary Structure
Job Code: M0629
SUMMARY
Responsible for district-wide leadership, coordination, management, and administration of federal, state and institutional financial aid programs. Oversees customer service initiatives to meet the needs of students seeking financial aid. Develops the strategic plan for financial aid programming system-wide, evaluates progress, and initiates improvements. The director will oversee approximately 30 employees at the district office and indirectly supervise the financial aid activities of approximately 40 employees system-wide. Responsible for overseeing a financial aid program that services a commuter population of over 37,000 students receiving approximately $150 million in aid. Interpret and communicate state and federal regulations and institutional policies. Develop and implement procedures system-wide. Serve as the Chief Financial Aid expert and oversees compliance for the District. Serve as the liaison for state and federal agencies and responsible for all reporting involving student financial aid programs. Possess expert knowledge of best practices and industry standards in a community college setting. Possess proven experience working with a diverse student body composed of both traditional and non-traditional urban populations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Leadership/Management:Serve as the Chief Financial Aid Officer for HCCS with the Department of Education, Texas Higher Education Coordinating Board and other agencies. Develop, maintain and distribute annual Student Expense Budgets used for packaging student aid and the annual packaging rules on program funds administered by HCCS. Communicate with the Department of Education and the Texas Higher Education Coordinating Board, as needed, to resolve issues referencing rules and regulations.
Oversee all activities associated with the administration of all HCCS’ student financial aid programs across the district. Conduct and chair monthly financial aid district council meetings; collaborate with the Coordinator of Student Information Services to establish, operate, manage and monitor a full services district-wide communication center; to include phone, email, chat, etc. Ensure quality customer service measures are in place across the district.
Human Resources: Oversee the development and implementation of district-wide training for staff, ensuring compliance and consistency in the application of rules and regulations. Hires, trains and evaluates staff.
Strategic Planning/Assessment: Lead the college in the development of the District’s Financial Aid Strategic Plan, involving college constituents. Assess programs, processes, and procedures to ensure compliance and quality student services. Coordinate, maintain and submit all required reports to the Department of Education and the Texas Higher Education Coordinating Board as required by law. Coordinate and conduct internal program reviews to ascertain compliance with federal, state and institutional policies and procedures. Monitor the development and implementation of the student loan default initiatives, the development and production of consumer information and standard forms to be used by the colleges. Work closely with the business office on the development of institutional policies and procedures to ensure proper fiscal management of financial aid funds. Work closely with Information Technology to ensure optimal use of automation within the student system and serve as a resource for system updates; responsible for the district-wide financial aid procedures manual.
Economic Development: Prepare annual Financial Aid operating budget and a budget for student aid funds. Monitor program expenditures and facilitate timely and appropriate reconciliation, appropriately moving funds to maximize the use of student aid dollars.
Community Development: Meet with and serve as a resource to the VC of Student Services regarding issues on financial aid, quality control functions, the development and maintenance of operational policies and procedures; ensure close coordination and communication regarding marketing, public information. Oversee, monitor and coordinate community outreach activities, such as College Goal Sunday and the Houston Hispanic Forum’s Career and Education Day.
Marketing: Communicate with and prepare reports for the Board, Vice Chancellors, Presidents and Chancellor and others as appropriate on the status of financial aid programming and updates. Serve and participate in the Student Services Deans’ Council. Ensure that financial aid information ad updates are widely disseminated across campuses. Serve as the financial liaison to student government entities. Ensure that students obtain necessary information related to financial aid through electronic communications, social media, orientations, success courses, etc.
Teamwork: Work closely with college and district administration units to provide updates, recommendations, and expertise related to financial aid.
Work collaboratively with college Financial Aid Officers to maintain consistency of quality services to students. Provide regulatory oversight to college financial aid officers.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
EDUCATION
Bachelor’s degree required. Master’s degree is preferred.
EXPERIENCE
Ten (10) years financial aid and at least five (5) years managerial experience in student financial aid is required.
KNOWLEDGE, SKILLS, AND ABILITIES
Experience working with security sensitive information and confidential records. Experience with word processing, database, and spreadsheet applications. Comprehensive knowledge of federal, state and institutional policies and procedures. Comprehensive knowledge of all aspects of the financial aid delivery system. Ability to analyze and evaluate complex information. Ability to work independently while handling multiple tasks and meeting deadlines. Excellent interpersonal, oral and written skills.
Must be proficient in Microsoft Office (with strong skills in Access, Excel and PowerPoint) and student systems (i.e., PeopleSoft, Banner, or Datatel), and be willing to adapt to technological innovations in student information systems in line with current trends. Experience working with PeopleSoft is preferred.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description may be revised upon development of other duties and changes in responsibilities.
JOB DESCRIPTION
FROM THE HUMAN RESOURCES DEPARTMENT
Exec. Director, Financial Aid
2007, revised 2/2009, revised job grade, “teamwork” 3/2009;revised: April 13, 2009 (yrs and degree); rev. duties, educ, & exp.
4/2012; rev. from Dir. to Exec Dir., pay grade, job code & educ. 5/2012
3 |
|
|
|
