|
|
|
Posts: 0
Location: |
|
|
|
|
|
Subject :Financial Aid Client Services Coordinator, Santa Fe College, Gainesville, closes 4/25/18
Closes: 4/25/18
Salary: $37,974.00 to $45,563.00 /year with full benefits
Position requires willingness to work a flexible schedule.
Details at: https://sfcollege.hiretouch.com/job-details?jobID=233&job=financial-aid-client-services-coordinator .
Description (partial):
The Financial Aid Client Services Coordinator is responsible for the coordination, management and supervision of the Financial Aid student services operations, including front desk operations, Financial Aid phone inquiries, and student complaints, ensuring exceptional customer service to a diverse community of students. The Coordinator also serves as a Financial Aid liaison for college events and other outreach activities...
Responsibilities and Duties (partial):
- Supervise, onboard and train financial aid representatives.
- Provide leadership, oversight and direction for financial aid’s client services representatives and/or specialists.
- Remain well-informed on all current federal, state and institutional regulations and policies including those regarding information privacy and security.
- Provide up-to-date, accurate, and complete information to students and parents in person, via phone, e-mail, or chat, especially during peak service times.
- Coordinate with campus partners for compliance with Title IV consumer information disclosures.
- Assist in all areas of Financial Aid, such as financial literacy education and student complaint escalation.
- Assist with the oversight of annual federal and state audits to ensure compliance in all consumer-related areas.
- Coordinate, attend and track outreach efforts, particularly with local high school Financial Aid Night and community events.
- Arrange financial aid cross-training to other campus partners and provide updates when appropriate.
- Prepare and compile reports, as necessary.
- Develop working relationships with internal and external partners...
Qualifications (partial):
Required: A Bachelor’s Degree with two (2) years of closely related (Marketing, Sales, Higher Education, etc.) experience or a combination of completed education and/or related work experience equal to six (6) years is required. A criminal background check will be conducted.
Other: Willingness to work a flexible schedule, especially during peak services periods to ensure service to students...
Preferred: Demonstrated public speaking, training and/or presentation experience is highly recommended, as well as proficient technology skills. Call center, sales or marketing is also encouraged. Knowledge of financial aid processes such as the Free Application for Student Aid (FAFSA) is preferred, but not required.
Knowledge, Skills and Abilities: The Financial Aid Client Services Coordinator requires a highly motivated self-directed team player with the ability to deliver a high level of interactive customer service, develop and maintain collaborative relationships inside and outside of the College, as well as possess the ability to prioritize effectively, proactively solve problems, manage multiple projects simultaneously with high levels of accuracy and achieve goals within or ahead of established time frames. The Coordinator requires superior written, verbal, and interpersonal communication skills, excellent attention to detail with good research, managerial, training, documentation and process-improvement skills, as well as strong organizational skills and proficient computer skills using the Microsoft Suite of Office Applications. The successful candidate must have the ability to lead a team to meet the needs of a diverse student population, as well as perform under pressure in a fast-paced, high-performance...
Full listing and official application at: https://sfcollege.hiretouch.com/job-details?jobID=233&job=financial-aid-client-services-coordinator
 |
|
|
|
