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Subject :Financial Aid Associate, 2 Positions, Clock Hour & Eligibility, SF, Gainesville, Closes 5/1/18
Hiring for 2 (two) Positions:
Clock Hours & Student Eligibility
Closes 5/1/2018
Salary $30,191-$33,210
Full posting and official application
Description:
The Financial Aid Associate reviews, analyzes, reconciles and determines the award of financial aid funds to students based on established eligibility criteria subject to internal and external audit. It is the responsibility of the Financial Aid Associate to clarify federal, state and college rules, regulations, statutes, procedures and policies in order to provide the best possible advisement to students and others including college faculty and staff. The work of the Financial Aid Associate involves specialized capabilities and knowledge in the administration of financial aid.
Responsibilities and Duties (partial):
- Advise, counsel and inform students, parents, and staff about available financial aid opportunities, eligibility requirements, the application process, financial literacy and College resources in person, over the telephone, and through email.
- Carefully adhere to all department policies and procedures as translated from institutional, state and federal guidelines and regulations, including FERPA, and participate in professional development on a continual basis to stay compliant.
- Assist students with the accurate completion of financial aid application documents and evaluate documentation.
- Meet with students to resolve issues and discrepancies or to make revisions in awards based on established criteria and guidelines.
- Discuss a variety of sensitive and confidential information with students and others as appropriate including parents, faculty and staff.
- Review, understand, and apply department policies and procedures translated from complex regulations and policies governing all Title IV financial assistance and programs administered by the State and federal government.
- Complete analysis and reconciliations involving hours taken, income, and other variables to determine award eligibility.
- Use independent professional judgment to review and analyze varied documentation, often of a highly sensitive and confidential nature to make decisions regarding appeals, overrides, and eligibility based on an understanding of the related federal, state, and local guidelines.
- Research and resolve problems including recommendation of appropriate solutions or corrective actions and adjustments as needed for resolution.
- Resolve problems related to overpayments and incorrect disbursements based on established guidelines.
- Conduct outreach events that promote Santa Fe College and general access to education by publicizing financial aid and financial literacy services to the community.
- Communicate tactfully while exercising extreme diplomacy, empathy, and compassion when dealing with sensitive information, challenging situations, difficult and sometimes disgruntled individuals.
- Use appropriate strategies to diffuse tense situations and recognize when to make referrals to avoid escalation.
Full posting, including qualifications and official application at: https://sfcollege.hiretouch.com/job-details?jobID=235&job=financial-aid-associate.
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